Over the last several years I have done probably hundreds of web designs. Here at Optiem, we typically we do at least two different designs to present to a client. First of all, our contract usually states that this is what we will provide, but on a more practical level, it really gives the client something to compare and contrast when they are looking for a new design.
If we have done our job correctly, we already have a very strong understanding of the client's "aesthetic". So our designs are targeted to reflect that. But as designers this can sometimes leave us wanting... wanting to push the envelope more... to stretch our wings.
So recently, on those projects that have the potential, I have been trying to provide a third look. But I try to make that design something that is really out there. Something that no one else in their industry is doing. Something that really sets them apart and is a differentiator. But these are usually hard to sell to clients.
How do we comfort clients enough that they are willing to be more aggressive in the design of their web sites? For many companies, taking a conservative, "proven" approach is the safest and easiest path. And when dealing with a larger group of decision makers, it is much easier to get consensus on something a little more traditional.
My goal is to get our clients to see the web with different eyes. With a twist. To take a "risk" and put a site out there that is a really different approach or concept. To be a leader in their respective industry. To have something that no one else has. So when someone visits their site they say (or at least think) "now this is different. Who are these people?".
This requires some forward thinking by the person or people picking a design. But I feel in the long run this kind of thinking could really pay off. Being a trend SETTER as opposed to a trend follower is what really makes for success. Sony created the Walkman. They set the trend in personal music devices. Of course Apple has really run with that in recent years. But Sony enjoyed a great deal of publicity with the whole Walkman trend. They launched a whole new product line.
I guess there are people out there that are uncomfortable sticking their necks out to be different. To take that "risk". But the gains can be really worth it. From a marketing and brand standpoint, this has the potential to elevate a company into a whole different realm.
I remember back in the dot com boom days that kids were starting companies in their parent's basements. They would design really hot web sites with flashy logos and give the illusion that they were really something. And in fact, many of them BECAME something. Of course there is far less risk in being a kid in your basement and acting like you are a multi-million dollar company. As opposed to a multi-million dollar company pretending they are a kid in their parent's basement. But too many multi-million dollar companies are unwilling to look less than polished and buttoned up. Too bad.
I digress a little here. But this is just to say that we want to try to get our clients to look at opportunities to stand out. And doing the same old thing as everyone else is doing isn't enough anymore.
The beauty of the web is that you can change it immediately if it isn't working for you. It isn't like you have printed 100,000 brochures and all of a sudden the company logo changes and those boxes of brochures become door stops.
So, take a risk or two with your design. Push the limits of what you have done before. Use the limits your competitors stopped at... and start there.
Showing posts with label creative direction. Show all posts
Showing posts with label creative direction. Show all posts
Thursday, November 29, 2007
Tuesday, October 30, 2007
Why Wireframes are Bad for Designers
Recently I have had a ton of design work cross my desk. And despite my previous post regarding the use of our new Creative Brief format, many have come and gone without the benefit of that document.
In some cases I have instead gotten a "wire frame" drawn up by the account executive or by the project manager. And although I do greatly appreciate their efforts on behalf of our clients to get all of the important information into the interface design, wire frames come with a certain risk that as a designer, I always hate to confront.
Wire frames by their nature IMPLY design. When putting information onto a page and moving it around, the person creating a wire frame is in essence suggesting layout. And this is where I take issue with designers seeing wire frames. In fact, I would say showing these wire frames to clients may give them an unrealistic impression of what the final design will look like.
A designer can not help but feel beholden to the various locations set up by a wire frame. If the wire frame shows navigation on the left then the design will most likely reflect that. Especially when the client has seen the wire frame and has an expectation based upon it.
To really allow our designers to design, we have really tried to put the wire frame out of our staff's reach. As a company, we still do wire framing to help with usability issues and also to help us assess functionality. But as far as design goes, we are trying to quash the wire frame entirely.
Instead we are now working with a document we call a PDD... or Page Description Document. These PDDs help up prioritize the information required on a page, but do not imply location in any way. The PDD is created with columns that are set up to allow the project manager or account exec to set PRIORITY levels for various elements. In this way, we can use our ability as designers to create a usable interface design while keeping the client's needs in mind with the relative priority of each element.
I am curious to know what other design firms are doing in the realm and how they use various documents to impart information to designers without implying design. If you have any thoughts or feedback on this, please drop me a line or respond to this post.
In some cases I have instead gotten a "wire frame" drawn up by the account executive or by the project manager. And although I do greatly appreciate their efforts on behalf of our clients to get all of the important information into the interface design, wire frames come with a certain risk that as a designer, I always hate to confront.
Wire frames by their nature IMPLY design. When putting information onto a page and moving it around, the person creating a wire frame is in essence suggesting layout. And this is where I take issue with designers seeing wire frames. In fact, I would say showing these wire frames to clients may give them an unrealistic impression of what the final design will look like.
A designer can not help but feel beholden to the various locations set up by a wire frame. If the wire frame shows navigation on the left then the design will most likely reflect that. Especially when the client has seen the wire frame and has an expectation based upon it.
To really allow our designers to design, we have really tried to put the wire frame out of our staff's reach. As a company, we still do wire framing to help with usability issues and also to help us assess functionality. But as far as design goes, we are trying to quash the wire frame entirely.
Instead we are now working with a document we call a PDD... or Page Description Document. These PDDs help up prioritize the information required on a page, but do not imply location in any way. The PDD is created with columns that are set up to allow the project manager or account exec to set PRIORITY levels for various elements. In this way, we can use our ability as designers to create a usable interface design while keeping the client's needs in mind with the relative priority of each element.
I am curious to know what other design firms are doing in the realm and how they use various documents to impart information to designers without implying design. If you have any thoughts or feedback on this, please drop me a line or respond to this post.
Wednesday, August 22, 2007
Beauty and the Creative Brief
As anyone who spends their days in indentured creativity can tell you, being creative day in and day out, on demand, under deadline, is a very hard thing to maintain. One of the things that we as creatives rely upon is a well written creative brief. A well crafted on can indeed make our work "beautiful".
Recently, I have set about reworking our Creative Brief template here at Optiem. As times change and we adapt new ways of doing things, these documents need maintenance in order to stay up to date with what we do. From specific questions about content management systems to how optimized for search a design should be, there are questions that as designers we need to know in order to produce a quality product for our clients.
Our creative brief document has indeed grown over the years. However we have tried to keep it simple and matter of fact. We rely on the Account Executives or the Project Managers here to complete these documents. And in fact, most of the questions on it are just that.. facts. We have purposely written the document to take out as much of the subjectivity of the person completing it as we can. This is important because unless the client themselves are filling out the document, we can't be sure that we are meeting all of their needs. So the actual questions don't leave much to guess.
Creative briefs are nothing new to the advertising industry. But in my experience, I haven't seen them applied often to the Internet. Be it a web site, email or otherwise. I think that is because most of the web companies are spawned by technology, not by creative. That is alright, but not really an excuse. If you are responsible for taking a client's vague vision of where they want to be positioned visually and with messaging and branding, you need a creative brief if you are going to touch them creatively.
Staying on message, staying on target (audience), and staying in budget are all things that are crucial to the process. Without a document to guide you through these obstacles, you are simply guessing at creative direction.
As a creative director for several years now, I have become pretty good at the guessing process. And often, frankly, the client really doesn't have a firm grasp on what they ultimately want anyway. We are in the somewhat luxurious position of helping them to find that. Branding, messaging, positioning, and creating exciting creative. But doing that in the vacuum without a creative brief document is like driving without a license. Eventually it is going to cost you.
If you aren't using a creative brief document to build your Internet products, I suggest you look into it. At the very least it will help you focus your creative vision. And that will always increase your chances at beautiful design. Write me and I will send you a copy of our document. It could serve as a good place to start for your very own process.
Whats Next? I will talk a little about wireframes (and why I hate them) and why designers should NEVER see them let alone create them. Also, at Optiem we use something called a PDD. Find out what THAT is and how it helps us keep our design work on target.
Recently, I have set about reworking our Creative Brief template here at Optiem. As times change and we adapt new ways of doing things, these documents need maintenance in order to stay up to date with what we do. From specific questions about content management systems to how optimized for search a design should be, there are questions that as designers we need to know in order to produce a quality product for our clients.
Our creative brief document has indeed grown over the years. However we have tried to keep it simple and matter of fact. We rely on the Account Executives or the Project Managers here to complete these documents. And in fact, most of the questions on it are just that.. facts. We have purposely written the document to take out as much of the subjectivity of the person completing it as we can. This is important because unless the client themselves are filling out the document, we can't be sure that we are meeting all of their needs. So the actual questions don't leave much to guess.
Creative briefs are nothing new to the advertising industry. But in my experience, I haven't seen them applied often to the Internet. Be it a web site, email or otherwise. I think that is because most of the web companies are spawned by technology, not by creative. That is alright, but not really an excuse. If you are responsible for taking a client's vague vision of where they want to be positioned visually and with messaging and branding, you need a creative brief if you are going to touch them creatively.
Staying on message, staying on target (audience), and staying in budget are all things that are crucial to the process. Without a document to guide you through these obstacles, you are simply guessing at creative direction.
As a creative director for several years now, I have become pretty good at the guessing process. And often, frankly, the client really doesn't have a firm grasp on what they ultimately want anyway. We are in the somewhat luxurious position of helping them to find that. Branding, messaging, positioning, and creating exciting creative. But doing that in the vacuum without a creative brief document is like driving without a license. Eventually it is going to cost you.
If you aren't using a creative brief document to build your Internet products, I suggest you look into it. At the very least it will help you focus your creative vision. And that will always increase your chances at beautiful design. Write me and I will send you a copy of our document. It could serve as a good place to start for your very own process.
Whats Next? I will talk a little about wireframes (and why I hate them) and why designers should NEVER see them let alone create them. Also, at Optiem we use something called a PDD. Find out what THAT is and how it helps us keep our design work on target.
Wednesday, June 20, 2007
Managing Creative People
My creative direction style has always been as much hands off as it has been hands on. I have been on the receiving end of some very aggressive creative direction in my time and it has always had the opposite effect on me... draining my creative drive and killing the really great feeling you get from simply being creative.
So I read with interest this article at HOWdesign.com about managing creatives.
It has given me some insight into how I work, but also how those work with me. Of course there is always room for improvement. And my player/coach style has always been one that can blur the line between what my staff does and what I do. Which can be both a good thing and a bad thing.
The key is communication of course. Learning to LISTEN to what the creative people need and finding ways to help them get it. I am big on morale. Happy workers make good work. Plain and simple.
Anyway, the article was good and thought I would share it.
Peace.
So I read with interest this article at HOWdesign.com about managing creatives.
It has given me some insight into how I work, but also how those work with me. Of course there is always room for improvement. And my player/coach style has always been one that can blur the line between what my staff does and what I do. Which can be both a good thing and a bad thing.
The key is communication of course. Learning to LISTEN to what the creative people need and finding ways to help them get it. I am big on morale. Happy workers make good work. Plain and simple.
Anyway, the article was good and thought I would share it.
Peace.
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